Shipping Policy

Processing Time:

All orders are processed within the next business days. Orders are not processed, shipped or delivered on weekends or holidays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.In some cases, items may ship separately.

Shipping Rates & Delivery Estimates:

A - Economic Shipping Country

FBA Shipping. For the following countries, shipping fee is $6.

Country	Delivery Time
United States	4-6 days
Canada	4-8 days
United Kingdom	3-6 days
France / Spain / Germany / Netherlands Belgium / Ireland / Luxembourg / Poland / Portugal	5-8 days
Italy / Czech / Republic	6-11 days
Austria	4-6 days
Switzerland / Finland / Sweden / Lithuania	5-10 days
Australia	4-8 days
Japan	1-5 days
Israel / Turkey	5-10 days

Note: All delivery times are quoted in business days, weekends and holidays excluded.

B - Standard Shipping Country

For the following countries, shipping fee is $7.

Country	Delivery Time
United States	4-6 days
Canada	4-8 days
United Kingdom	3-6 days
France / Spain / Germany / Netherlands Belgium / Ireland / Luxembourg / Poland / Portugal	5-8 days
Italy / Czech / Republic	6-11 days
Austria	4-6 days
Switzerland / Finland / Sweden / Lithuania	5-10 days
Australia	4-8 days
Japan	1-5 days
Israel / Turkey	5-10 days

Note: All delivery times are quoted in business days, weekends and holidays excluded.

C - Express

For the following countries, shipping fee is $10:

United States / Canada / United Kingdom / France / Spain / Germany / Italy

Note: All delivery times are quoted in business days, weekends and holidays excluded.

Shipping carriers:

We use your country's local postal service for delivery, such as Amazon Logistics, UPS, USPS, DHL, Canada Post, Australia Post, Royal Mail, Hermes, Yodel, DDP, La Poste, Deutsche Post, Correos, Poste Italiane, Australia Post, Aramex ......

For US/CA/UK/DE/FR/ES/IT, we usually use Amazon's delivery service (FBA) to deliver from local warehouses in order to ensure fast shipping timeframes and reliable delivery. Amazon will assign a carrier partner for your shipment.

Order confirmation & tracking:

You will receive a tracking link with your delivery confirmation email, which will allow you to check your order status online anytime. The tracking number is active within 24 hours of your purchase. If you have any questions, feel free to contact our customer service team: TRUSCENDLURE@truscend.net

Duty and taxes are the customer’s responsibility since we do not pre-collect import duties and taxes at the time of your order (please contact your local Custom’s Office for an estimate of these fees).
Given that you are ordering merchandise from a company outside of your country, local customs officials may require inspection of imported parcels and assess appropriate import duties and taxes.